Privacy Policy

Last Updated: May 17, 2026

Welcome to Knobs and Locks. We respect your privacy and are committed to protecting the personal data of our customers in India. This Privacy Policy details how we collect, process, and safeguard your personal information when you visit or make a purchase from our store.

1. Information We Collect

We collect personal information necessary to fulfill your orders and provide a premium experience:

• Personal Details: Name, shipping address, billing address, phone number, email address.
• Transaction Details: Items purchased, total order amount, payment confirmation data (we do not store raw card numbers; payments are processed securely through SmartGateway).
• Technical Data: IP address, device specifications, browser cookies to enable stable shopping cart sessions.

2. Shipping & Territorial Limitations

3. Purpose of Processing

Your data is processed in accordance with Section 43A of the IT Act, 2000 for:

• Fulfilling and dispatching your orders.
• Processing transactions securely without system lag.
• Verifying and moderating customer reviews on our products.
• Responding to inquiries or providing professional customer support.

4. Data Security & Storage

We maintain state-of-the-art secure electronic and procedural safeguards. All transactional activities are encrypted using Secure Socket Layer (SSL) technology. We never share, sell, or rent your personal information to third-party marketing companies.

5. Product Warranty Disclaimer

Please read the following warranty terms carefully before making a purchase from our store:

• No Store Warranty: Knobs & Locks is a premium reseller and retail hardware dealer. We do not manufacture, design, or own the physical items sold on this platform. Consequently, Knobs & Locks does not provide any direct shopkeeper or merchant warranty on any products.
• Exclusive Brand Warranty: Any and all product warranties, performance guarantees, structural claims, or replacement coverage are provided strictly and exclusively by the respective manufacturing brands (e.g., Godrej, Dorset, Glen, Kaff, Pidilite, Wudware).
• Warranty Claims Procedure: In the event that a product develops a manufacturing defect, operational failure, or requires a service claim under its warranty period, the buyer must submit their claim directly to the respective brand's official customer support channels or website. Knobs & Locks shall not be liable for processing, verifying, or compensating any brand warranty claims.

6. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our Grievance Officer are published below:

7. Legal Jurisdiction

Any dispute arising from the use of this website or orders placed here shall be governed strictly by the laws of India and subject to the exclusive jurisdiction of the competent courts in Sopore/Srinagar (J&K), India.